Refund policy

Return Policy – AnNoor Art

We apply a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition as when you received it, unused, with tags, and in its original packaging. You will also need your receipt or proof of purchase.

To initiate a return, please contact us at: contact@annoor-art.com.
If your return is accepted, we will provide instructions on how and where to send your item. Items returned without prior approval will not be accepted.
You can always contact us with any questions regarding returns at contact@annoor-art.com.

Damages and Issues
All prints are carefully inspected before shipment. Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or incorrect, so we can evaluate the issue and resolve it.

Exceptions / Non-Returnable Items
Unfortunately, we do not accept returns on promotional items or gift cards.

Exchanges
The quickest way to get what you want is to return your item, and once the return is approved, place a separate order for the new item.

14-Day Cooling-Off Period in the European Union
Notwithstanding the above, if the goods are shipped within the EU, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your item must be in the same condition as received, unused, with tags, and in its original packaging. You will also need your receipt or proof of purchase.

Refunds
We will notify you once we have received and inspected your return and inform you if the refund has been approved. If approved, you will be automatically refunded to your original payment method within 10 business days.
Please note that it may take some time for your bank or credit card company to process and display the refund. If more than 15 business days have passed since your return was approved, please contact us at contact@annoor-art.com.